Shipping policy
Shipping Policy
- All orders are processed and shipped within 2-3 weeks after purchase via Express services (DHL, FedEx) with an estimated delivery time of 2-4 business days worldwide.
- Each shipment is fully insured and comes with a tracking number for your convenience.
- For faster delivery, we offer rush orders with a delivery time of 1-2 weeks at an additional charge of $70 USD.
Important Information:
- Orders will only be shipped to the address provided in your account. Please double-check your address to ensure it is correct.
- A phone number is required so the shipping company can contact you to schedule the delivery once your package is on its way.
Customs Duties:
- Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These fees are the buyer's responsibility.
Incorrect or Returned Packages:
- If your order is returned to us due to an incorrect shipping address or absence at the delivery address, we can re-ship your package for an additional re-shipping fee.
Contact Us
If you have any questions or need assistance, feel free to reach out to our team via email at hello@neon-cartel.com. We’re here to help!